Reimagine the Digital & Traditional Customer Experiences for the Future
Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, Customer Service, Digital Trends and much more. Our 21st Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.
The theme for our upcoming conference is “Modernizing the Customer Experience”. We have a great lineup of high-quality speakers that will share their insights and draw directly from their personal challenges and learnings to help your company bridge the gaps between you and your customers. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all helping them to build the future customer experience. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and Robotics and best practices to keep your organization at the forefront of CX excellence.
Join us on day three for a tour of 311 Toronto’s contact centre, followed by an engaging, hands-on workshop hosted by Oracle. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.
We can’t wait to have you to join us, and experience this amazing event. See you soon at one of Toronto’s top venues!
1-Day Conference
May 14 or 15
Member: $749 + HST
Regular Rate: $899 + HST
Discounts:
* Early Bird Discount | SAVE $100 by February 28
* Group of 4 | 25% off Regular Rate
* Government/Not-for-Profit | 25% off Regular Rate
2-Day Conference
May 14 and 15
Member: $1,299 + HST
Regular Rate: $1,599 + HST
Discounts:
* Early Bird Discount | SAVE $150 by February 28
* Group of 4 | 25% off Regular Rate
* Government/Not-for-Profit | 25% off Regular Rate
Contact Centre Tour & Workshop
May 16
Member & Regular: $299 + HST
Discounts:
* Early Bird Discount | SAVE $25 by February 28
