This workshop, provides better understanding of these pillars, how they relate to each other, how to measure and manage their efficiency and effectiveness and finally how to optimize the operations based on the overall direction of the organization.
This workshop includes a simplified assessment survey benchmarking attendees’ contact centres against best-in-class organizations. With the results of this survey, participants can focus on the key areas for improvement and create a customized improvement plan for their centres.
Cost:
CSPN Member: $1,199.00 + HST (Register by Early Bird Deadline and Save 10%)
Non-Member: $1,499.00 + HST (Register by Early Bird Deadline and Save 5%)
Groups of 3 or more will receive a 10% discount
Download Contact Centre Operations & Management Registration Form
Early Bird Deadline:
Wednesday, August 29, 2018
Registration Deadline:
Friday, September 28, 2018