June 29, 2024
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2-Day Coaching for Performance - Public Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
April 19, 2018
End Date:
April 20, 2018
Description
Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition, the most motivated staff and the best at satisfying the demands of their customers. Staff job descriptions almost always include the fact that they do coaching. However, upon further probing, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program.

Additional information

Cost:
CSPN Member: $899.00 + HST (Register by Early Bird Deadline and Save 10%)
Non-Member: $1,149.00 + HST (Register by Early Bird Deadline and Save 5%)
Groups of 3 or more will receive a 10% discount

Download Coaching for Performance Registration Form

Register Online

Early Bird Deadline:
Thursday, March 22, 2018

Registration Deadline:
Thursday, April 12, 2018

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