This workshop, provides better understanding of these pillars, how they relate to each other, how to measure and manage their efficiency and effectiveness and finally how to optimize the operations based on the overall direction of the organization.
Contact Centre Operations & Management Program Description
Cost:
CSPN Member: $499.00 + HST (Register by Early Bird Deadline and Save 10%)
Non-Member: $599.00 + HST (Register by Early Bird Deadline and Save 5%)
Groups of 3 or more will receive a 10% discount
Download Contact Centre Operations & Management Registration Form
Early Bird Deadline:
Thursday, September 21, 2017
Registration Deadline:
Tuesday, October 3, 2017