The key to the exercise is being able to; quickly and professionally collect all of the facts and evidence and ensure complete objectivity.
In this interactive workshop we discuss:
DEFINING ALLEGATIONS:
- What is the allegation and against whom?
- When, where how did it happen?
- What rules/policies were violated?
- What is an allegation statement and why is it important?
- How should an allegation statement be drafted?
THE COMPLAINANT, RESPONDENT & WITNESSES:
- Methods of Identification of witnesses and self-identification
- Why and Who are you interviewing?
- Scope creep – how best to deal with it without losing focus on the allegation(s)
INTERVIEW PREPARATION AND ORDER OF PROCESS
- Process is critical to any investigation – what process will you follow?
- Identifying relationships formal and informal
- Consistency and nature of questions - What to ask/What not to ask/How to ask
- How to probe when details are vague
WORKPLACE REPRESENTATION (UNION & MANAGEMENT)
- Setting the ground rules - What is the policy?
- What is the past practice?
- Pro’s and Con’s
INTERVIEW TECHNIQUES
- Setting the tone
- What is Tombstone Data - and how do you deal with it?
- Note taking through strategic questioning & types of questions
- What is "Active Listening" and how do you apply it?
- How to challenge inconsistencies
- The role of Time on Memory
FACTS AND EVIDENCE
- What are Eye witness statements & How to Prepare them
- What is Hearsay?
- How to deal with Text Messages and e-Mails and Social Media
- What kinds of Documents are part of the evidence
- Addressing Policies, Protocols & Procedures
- Training Programs and Training Records
ANALYSIS AND CONCLUSIONS BASED ON FACTS & EVIDENCE
- The Balance of Probability
- Credibility
- Consistency
- Best Practices
- Management’s role in condoning certain conduct
- Tying it all together; allegation, misconduct & policy
LOCATION:
Carleton University (Ottawa): 203 Robertson Hall
1125 Colonel By Drive, Ottawa