Description
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Description
What you’ll do
- Ensuring that the information is up to date and accurate as it relates to client’s person page, product delivery case, integrated case, outcome plan, action plans, and common assessments activities in SAMS as declared by client and verified by CSW.
- Review Ontario Works’ client files for continued eligibility as client situation changes.
- Ensure continued eligibility as outlined by local and provincial polices (e.g. EVPs 2-year reviews)
- Ensure that client is maintaining their rights and responsibilities under the Ontario Works program.
- Provide referrals to other Dufferin County Community Services programs and community service providers and resources as required.
- Issue mandatory and additional benefits as eligible based on local and provincial guidelines.
- Meet with clients in person, on the phone, or virtually to fulfil their check point requirements for their action plan, develop plans and goals to support client’s progression.
- Respond and correspond to client’s inquiries as per policy ensuring confidentiality is always maintained.
- Terminate files in line with municipal and provincial directives, policies, and procedures
- Manage deferrals, provide Ontario Disability Support Program application.
- Evaluate individual applications based on information provided
- Complete Verification Interviews as required to verify and determine eligibility for assistance.
- Issue assistance in line with municipal and provincial directives, policies, and procedures. (E.g. Regular ongoing, Emergency Assistance, not eligible)
- Ensure current and accurate service provider, trustee, and client’s financial details on file for billing and EFT purposes
- Keep current and accurate financial evidence as required as per provincial and municipal policies
- Ensure accurate benefit unit numbers, and evidence to ensure the correct amount of assistance is provided.
- Participate in ongoing training to ensure up to date working practices for compliance with municipal and provincial requirements
- Keeping current date with changes to directives, policies and procedures
- Other duties as assigned
Requirements
What you’ll bring
- Post-secondary certificate or diploma in Social Services, Human Services or a related field
- Minimum two (2) years experience in Human Services field
- Previous client services experiences
- Knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (EI), Ontario Works (OW), Ontario Disability Support Program (ODSP) and Old Age Security (OAS)
- Knowledge of provincial funding and operational guidelines such as Ontario Works Directives
- Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities
- Proficiency in Microsoft Office products
- Knowledge of SAMS
- Ability to set priorities and to work independently and efficiently to manage individual responsibilities
- Knowledge and application of crisis intervention and conflict resolution techniques.
- Ability to engage a wide variety of people with a high level of professionalism and courtesy including culturally, socially and economically diverse populations, seniors, persons with disabilities and professional colleagues
- Must provide clear criminal reference check including vulnerable sector screening
Salary & Benefits
What we can offer YOU!
- A competitive hourly wage ranging between $45.65 – $53.40 (January 1, 2025 Non-Union Pay Grid);
- Hybrid work arrangements
- Eligible to enroll in OMERS pension plan
- Access to Perkopolis; discount, reward and benefits program
- Access to an Employee and Family Assistance Program
- Unlimited access to live and interactive webinars offered by the Canadian Centre for Diversity and Inclusion (CCDI)
- A supportive and collaborative work environment.
Contact
Email: hr@dufferincounty.ca
From the same category : social services
