Description
Located in the heartland of northern Saskatchewan, the City of Prince Albert is a vibrant and innovative municipality that prides itself on being a family focused community. Situated just minutes from lake country the City of Prince Albert is a recreational paradise that offers all the benefits of big city amenities including access to arts, entertainment and unique cultural experiences. The City is leading the way in creating an active, prosperous and healthy City of opportunity for our 36,000 residents. We are in search of ambitious, passionate and talented individuals who are looking for a rewarding career that supports work life balance. If you are interested in contributing to this vision, we welcome you to apply at https://www.citypa.ca/en/city-hall/jobs.aspx . Come enjoy a balanced way of living at the City of Prince Albert.
The City of Prince Albert is seeking to fill the permanent position of IT Support Technician in the Corporate Services Department. This role is responsible and accountable for the provision of effective, accurate and timely end user device support services for The City of Prince Albert.
Principle Duties & Responsibilities:
Service/Support
•Respond in a timely manner as the first point of contact for IT issues and support of personal computers, workstations, printers, peripherals, telephone systems, and cellular devices.
•Diagnose, repair, and maintain software and hardware systems to ensure all programs and technology runs smoothly for employees.
•Liaise with both business and infrastructure systems team members to assist in resolving problems with software products or City software systems.
•Develop and maintain user manuals and standard operating procedures.
•Train users to operate new or modified programs.
Acquisition/Deployment
•Maintain, track and execute a schedule for the renewal of existing equipment and devices.
•Image and update laptops and desktops and setup new equipment for users.
•Ensure user data and applications are backed up and restored as per established processes.
•Install, configure, and maintain desktop software systems.
Network/Systems Support
•Maintain and support cellphones, landlines and the City’s VOIP telephone system, handsets and related equipment.
•Create and maintain user and mail accounts at all levels of the organization.
•Assist the infrastructure systems team lead in the deployment of network hardware, routing and switching components.
Planning & Research
•Maintain current inventory and appropriate control of software licenses.
•Maintain an inventory of parts for workstations, and consumables for printers.
•Research and recommend new software and hardware to support the development of management reports, RFPs and budgeting.
The City of Prince Albert is seeking to fill the permanent position of IT Support Technician in the Corporate Services Department. This role is responsible and accountable for the provision of effective, accurate and timely end user device support services for The City of Prince Albert.
Principle Duties & Responsibilities:
Service/Support
•Respond in a timely manner as the first point of contact for IT issues and support of personal computers, workstations, printers, peripherals, telephone systems, and cellular devices.
•Diagnose, repair, and maintain software and hardware systems to ensure all programs and technology runs smoothly for employees.
•Liaise with both business and infrastructure systems team members to assist in resolving problems with software products or City software systems.
•Develop and maintain user manuals and standard operating procedures.
•Train users to operate new or modified programs.
Acquisition/Deployment
•Maintain, track and execute a schedule for the renewal of existing equipment and devices.
•Image and update laptops and desktops and setup new equipment for users.
•Ensure user data and applications are backed up and restored as per established processes.
•Install, configure, and maintain desktop software systems.
Network/Systems Support
•Maintain and support cellphones, landlines and the City’s VOIP telephone system, handsets and related equipment.
•Create and maintain user and mail accounts at all levels of the organization.
•Assist the infrastructure systems team lead in the deployment of network hardware, routing and switching components.
Planning & Research
•Maintain current inventory and appropriate control of software licenses.
•Maintain an inventory of parts for workstations, and consumables for printers.
•Research and recommend new software and hardware to support the development of management reports, RFPs and budgeting.
Requirements
•Degree or Diploma in Computer Science or a related field or equivalent certifications.
•Minimum of three (3) years previous experience in a similar position.
•Valid driver’s license.
•CompTIA A+ Certification would be an asset.
Salary & Benefits
The City of Prince Albert offers competitive salaries, an excellent benefit package and a Municipal defined benefit pension plan.
Contact
Email: jobs@citypa.com
For more information on the position contact City of Prince Albert Human Resources.
For more information on the position contact City of Prince Albert Human Resources.
Other relevant information
If you are interested in contributing to this vision, we welcome you to apply at www.citypa.ca/en/city-hall/jobs.aspx . Come enjoy a balanced way of living at the City of Prince Albert.
Please submit a resume & cover letter.
Please submit a resume & cover letter.
From the same category : information technology
14 May, 2024
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