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2-Day Contact Centre Operations & Management Public Workshop

Organization: CSPN-Customer Service Professionals Network
Location: Canada, Ontario, Markham
Date: Oct 5, 2017
Date End: Oct 6, 2017
Description:
A contact centre is a vital part of today’s successful businesses. Every one provides contacts through various media but there are very few organizations that operate a fully optimized contact centre. Contact centres are built on five pillars of ‘Strategy’, ‘People’, ‘Process’, ‘Technology’ and Facilities’. Managing an efficient and effective contact centre requires harmony between all these pillars (how they operate and how they impact each other).

This workshop, provides better understanding of these pillars, how they relate to each other, how to measure and manage their efficiency and effectiveness and finally how to optimize the operations based on the overall direction of the organization.

Information:

Contact Centre Operations & Management Program Description

Cost:

CSPN Member: $499.00 + HST (Register by Early Bird Deadline and Save 10%)
Non-Member: $599.00 + HST (Register by Early Bird Deadline and Save 5%)
Groups of 3 or more will receive a 10% discount

Download Contact Centre Operations & Management Registration Form

Early Bird Deadline:

Thursday, September 21, 2017

Registration Deadline: 
Tuesday, October 3, 2017

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