BACK SEND PRINT ADD/MODIFY SAVE

3-Day Certified Client Service Specialist (CCSS©) Designation BootCamp

Organization: CSPN-Customer Service Professionals Network
Location: Canada, Ontario, Markham
Date: Aug 23, 2017
Date End: Aug 25, 2017
Description:
The Certified Client Service Specialist (CCSS©) program offers participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. Our world class certified facilitators with their engaging delivery style and relevant up to date content have delivered to hundreds of participants globally.

Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.

Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.

This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery - everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.

Accredited Courses Required

1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer's immediate requests, but also provide information and recommendations to build the customer's relationships through providing valuable conversations.

1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

1-Day Conflict Resolution 
Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Registration

3-Day CCSS© Bootcamp
1-Day Delivering Responsive Customer Service 
1-Day Managing Difficult Clients and Situations 
1-Day Conflict Resolution

Information:

Early Bird Deadline: 
Tuesday, July 25, 2017

Registration Deadline: 
Tuesday, August 15, 2017

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

BACK SEND PRINT SAVE
Follow us on social media
Events Calendar
Mois précédent August 2017 Mois suivant
S M T W T F S
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31