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3-Day Leading and Coaching with Impact

Organization: CSPN-Customer Service Professionals Network
Location: Canada, Ontario, Markham
Date: June 21, 2017
Date End: June 23, 2017
Description:
“Leading and Coaching with Impact” is an exclusive CSPN certification program designed to educate leaders who want to make a difference. Tailored for professionals required to lead and coach others, the “Leading and Coaching with Impact” accredited workshop helps shape individuals with the integrity and capacity needed to build effective and dynamic teams.

Every day, today’s leaders are confronted with complex challenges and opportunities, and the “Leading and Coaching with Impact” is designed to help them understand and manage those forces with the knowledge and skills to further develop and enrich their leadership style.

WHAT YOU CAN EXPECT

Enjoy learning and refining your skills over 3 wonderful days designed to help leaders overcome obstacles to effective management and leadership. This highly interactive 3 day workshop and retreat will improve your ability to motivate your team and inspire others. Engaging participants in an individual and team learning experience, this workshop will focus on current leadership and coaching techniques recognized in helping individuals become more efficient and effective in their role. Participants will also be encouraged to build a supportive network of peers through collaborative activities such as; sharing common challenges, role-playing, and giving and receiving constructive feedback. Participants will have time to build self-awareness, practice, and create vital action plans that can be applied immediately after completing

INCLUDED

  • Pre-workshop Survey
  • Complimentary Leadership Style Self-Assessment
  • Workbooks, Handouts
  • Breakfast, Lunch, Tea/Coffee, Refreshments for all 3 Days

YOUR COURSE OF STUDY
Through self-assessment tools, dynamic group discussion and case scenarios, you will expand and elevate your leadership skills by discovering your leadership style and learning the agility to adapt to the style of others. Specifically, you will actively learn through: group dialogue, team activities, leadership and coaching simulations, technique practice and feedback, videos, lessons learned and action planning. This program puts you on the path to becoming the visionary leader your company needs. You will explore such topics as: conveying constructive feedback for continuous improvement, proven methods to address conflict efficiently and effectively avoiding escalation, managing change and how to direct and support others to achieve performance goals.

TESTIMONIALS

The program challenged me in tactile ways to intentionally commit to developing my skills for the teams’ greater good. Gail was super engaging, wonderfully animated and very impressionable leaving me better informed and equipped to move these principles into my roll!" 
–Calvin V., Maple Reinders Constructors

“Excellent information provided. Very engaging and entertaining. I would definitely recommend this particular training to everyone and I would do it all over again.” — Daniel M., SCI Logistics

Information:

Early Bird Deadline: 
Thursday, March 30 2017

Registration Deadline: 
Tuesday, June 13, 2017

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

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