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Customer Journey Mapping Course

Organization: CSPN-Customer Service Professionals Network
Location: Canada, Ontario, Toronto
Date: July 11, 2017
Date End: July 11, 2017
Description:
Everyday your customers are embarking on a journey with your brand and your company. It is said that the greatest experience lies in the journey, not the destination.

Join us as we show you how to guide your customers’ experience, leading them on a journey towards brand loyalty and ambassadorship.

Customer Experience Journey Mapping is a vital, customer-focused, in-demand methodology that allows you the unique opportunity to look through your customers’ eyes at their experience with your organization. The Customer Experience Journey Mapping session is a hands-on, crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have with your brand. It’s an essential discovery process that helps organizations rapidly frame their customer experience challenges and to formulate innovative and differentiated approaches to address issues and capture opportunities.

During this 1-day course, participants will learn new skills that enable a compelling approach to delivering customer experience from the customer’s point of view. They will become familiar with the unique Customer Experience Journey Mapping approach that overlays business objectives with customer experience so you can identify the moments that matter and prioritize the opportunities to enhance your customer experience.

For more information, click here for the course description.

Information:

Registration Deadline: 
Tuesday, July 4, 2017

*30% OFF FOR PUBLIC SECTORS* 
CONTACT CSPN FOR THE PROMO CODE

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

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