April 23, 2024
Municipal Information Network

Conflict Resolution Accredited Public Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
March 2, 2017
End Date:
March 2, 2017
Description
This course qualifies as one prerequisite towards CCSS© and CCSP© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

Additional information

Early Bird Deadline: 
Thursday, February 2, 2017 

Registration Deadline: 
Tuesday, February 21, 2017

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

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