March 28, 2024
Municipal Information Network

Managing Difficult Clients and Situations Accredited Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
March 1, 2017
End Date:
March 1, 2017
Description
This course qualifies as one prerequisite towards CCSS© and CCSP© designation

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

Additional information

Early Bird Deadline: 
Thursday, February 2, 2017 

Registration Deadline: 
Tuesday, February 21, 2017 

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

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