March 28, 2024
Municipal Information Network

Delivering Responsive Customer Service Accredited Public Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
February 28, 2017
End Date:
February 28, 2017
Description
This course qualifies as one prerequisite towards CCSS© and CCSP© designation

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

Additional information

Early Bird Deadline: 
Thursday, February 2, 2017 

Registration Deadline: 
Tuesday, February 21, 2017

For questions or more information please contact us at:
1-905-477-5544
info@myCSPN.com

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